Shipping policy

Designs by Lillie

Shipping Policy

After  you place your order, you will receive an email from Lillie Designs confirming your order has been received.  All status updates on your order will be emailed to the email address you provide at checkout.

Once your order ships from our facilities , you will receive an email directly with the tracking information. Please note that it can take several hours before tracking information is shown.

 Shoe orders , Castaway clothing merchandise are shipped from Southern locations and are  typically within 2 to 3 business days of receipt.  If shipping your order will be delayed beyond 3 business days, we will notify you of the anticipated ship date.

Products such as Men and Boys Beltsare shipped from Massachusetts via USPS

If you have a specific date by which you need your product, please contact us to discuss options. Contact Number 617 831 5594

For orders received after 12:00 PM EST, delivery times will go into effect the following business day.

Designs by Lillie assumes responsibility for your order up to receiving proof of delivery at the shipping address provided.  Please make sure your shipping address is a safe and secure location to receive your shipment.  Consider shipping to a business address if packages could not  be left unattended. However, once the order has left ourlocation we are not responsible for any delays in shipment caused by the carrier.

If there are special requirements to receiving an order at the shipping location provided, customer must notify Designs by Lillie at the time of placing the order.

Common Questions

When will my order be shipped?  
Orders placed Monday through Friday usually ship within 2-3 business days if the inventory is in stock. If a belt size needs to be  constructed by our factories, there will be a one week delay  Orders placed during the weekend will typically ship the next business day.  If you need your order to ship on the same day, please place the order before Noon EST and contact us at (617) 831 5594.

Please note that during holidays or high-volume times, orders may take longer to ship.   We make it a priority to get your items out the door as soon as possible. Made to Order items require a two-week production time prior to shipping.

Can I change my order after it has been placed? 
If you noticed you made an error while placing your order, feel free to contact us at lillie@lilliedesigns.com or 6178315594. We will do our best to accommodate you.